Buy Used and New James A. Fitzsimmons Books

Service Management: Operations, Strategy, Information Technology

by James A. Fitzsimmons,Mona J. Fitzsimmons

ISBN 13: 9780071157094

Format: Paperback (640 pages)
Publisher: McGraw-Hill Education (ISE Editions)
Published: 01 Jul 1998

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New Service Development: Creating Memorable Experiences

by James Fitzsimmons,Mona Fitzsimmons,James A. Fitzsimmons,Mona J. Fitzsimmons

ISBN 13: 9780761917427

Format: Paperback (344 pages)
Publisher: SAGE Publications, Inc
Published: 21 Dec 1999

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